GENERAL TERMS AND CONDITIONS OF SALE NUTRISAN
1. Definitions
1.1. “NUTRISAN”: The limited liability company “NUTRISAN”, with registered office at 9100 Sint Niklaas, Oude Molenstraat 94, Belgium, VAT BE-0474.269.424, RLP Ghent, section Dendermonde;
1.2. “Customer”: Any legal person who places an order with NUTRISAN, as well as anyone who places an order on behalf or at the expense of that legal person;
1.3. “Products”: All nutritional and phytotherapeutic supplements that are included in the product range of NUTRISAN.
2. Scope of the Terms and Conditions
2.1. All commercial relationships between NUTRISAN and the Customer are governed by (in descending hierarchical order): (i) the written agreement between NUTRISAN and the Customer; (ii) the written order confirmation issued by NUTRISAN; (iii) the order placed by the Customer; (iv) these general terms and conditions (hereinafter the “Conditions”) and (v) Belgian law.
2.2. NUTRISAN undertakes to inform the Customer of the Conditions – as available on NUTRISAN’s website – prior to the conclusion of the agreement. By placing an order or entering into an agreement, the Customer hereby acknowledges having taken note of these terms and conditions, and thereby accepts them. The Conditions always take precedence over those of the Customer, even if they stipulate that they are the only valid conditions.
2.3. The (repeated) non-enforcement of any right by NUTRISAN can only be regarded as tolerance with regard to a specific condition, and shall not waive the right of NUTRISAN to invoke this at a later time.
2.4. NUTRISAN reserves the right to amend or modify its Conditions at any time upon prior written notification to the Customer. The amended Conditions only apply to orders placed and/or agreements concluded after the changes have been implemented and notified to the Customer.
2.5. The invalidity of one or more provisions of these terms and conditions or any part thereof, shall not affect the validity and enforceability of the other clauses and/or the remainder of the provision in question. In such a case, NUTRISAN and the Customer shall negotiate in order to replace the invalid provision by an equivalent provision in accordance with the spirit of these general terms and conditions. Should NUTRISAN and the Customer not reach an agreement, the competent Court can mitigate the invalid provision to what is (legally) permitted.
3. Quotations
3.1. Catalogues, brochures, newsletters, folders and other publicity announcements, as well as the announcements on the website (https://www.nutrisan.com) are entirely non-binding, and may only be regarded by the Customer as an invitation to place an order, unless explicitly specified otherwise. The listed price, description, properties and illustrations of the Products are merely of an indicative nature and not binding for NUTRISAN.
3.2 A quotation is only valid for a specific order, and shall not automatically apply to subsequent (similar) orders. A quotation is also only valid for the duration it stipulates. If no duration is stated on the quote, the period of validity of the quote is limited to 2 months. Moreover, quotes only include the Products which are explicitly indicated. Establishment of the Agreement.
4. Establishment of the Agreement
4.1 An agreement shall only become effective following a written or electronic confirmation of the order by a person authorized to commit NUTRISAN, or when NUTRISAN starts to carry out the order.
A purchase concluded by the Customer over the telephone only becomes effective if, at the end of the order by telephone, NUTRISAN gives a clear overview of the requested order, so that the Customer has the opportunity to confirm or amend/supplement the order. After the conclusion of the purchase, NUTRISAN will send a confirmation e-mail or letter to the Customer regarding his order.
4.2. NUTRISAN always reserves the right to request additional information regarding the Customer, his activities or creditworthiness, and, if such information is not forthcoming, to refuse or suspend the execution of the order.
4.3. In the case that, prior to or during the execution of the order, NUTRISAN finds itself no longer able to carry out the order for objective reasons (including the ordered Products not or no longer being available), NUTRISAN will notify the Customer accordingly as soon as possible, but in any case within a reasonable period of time. In this case, already paid amounts will be refunded within 14 calendar days following the date of the conclusion of the contract. On no account can damages be claimed from NUTRISAN in such a case.
5. Cancellation
5.1. Cancellation by the Customer
5.1.1. The Customer may only validly cancel the order in writing or electronically, (i) either within 48 hours following the conclusion of the agreement, (ii) either after the aforementioned period of 48 hours following the conclusion of the agreement on the condition that the order has not yet been processed by NUTRISAN. After the expiration of these deadlines, NUTRISAN reserves the right to charge the Customer a compensation amounting to 10% of the price of the cancelled order (with a minimum of 500 euros), without prejudice to NUTRISAN’s right to claim compensation for higher proven damages.
5.2. Cancellation by NUTRISAN
5.2.1. NUTRISAN is entitled to cancel to order if it is based on incorrect information from the Customer, or if NUTRISAN suspects that the Customer is making use of NUTRISAN for reasons that cannot be objectively considered to be reasonable and acceptable. In this case, the Customer shall be obliged to reimburse at least the costs already borne by NUTRISAN (with a minimum of 500 euros), without prejudice to the right of compensation for higher proven damages
5.2.2. NUTRISAN shall inform the Customer within a reasonable period if NUTRISAN, after the conclusion of the agreement, is not (or no longer) able to carry out the order for objective reasons. Only when no alternative solution is available, NUTRISAN shall cancel the agreement and reimburse the Customer for the amounts already paid within 14 calendar days after the aforementioned notification.
6. Price
6.1. All prices are expressed in Euro and are exclusive of VAT and any charges for packing, delivery, insurance and administration, unless expressly agreed otherwise.
6.2. The price payable by the Client shall be the price as applicable on the price list valid at the time the Client places the order.
6.3. Insofar as the prices are based on the level of the payroll costs, cost of components/ingredients, social security contributions and government taxes, transport costs and insurance premiums, costs of (raw) materials, exchange rates and/or other costs applicable at the time, and in the event of an increase in one or more of these price factors, NUTRISAN shall be entitled to increase its prices accordingly and in accordance with the legally permitted standards.
7. Delivery periods
7.1. Unless expressly agreed otherwise, the expected time of delivery is always approximate and non-binding. Unless in case of intent and/or gross negligence, exceeding the scheduled delivery time cannot give rise to a fine, damages, substitution or termination of the agreement at the expense of NUTRISAN.
7.2. A defective, late, or incomplete delivery cannot in any way legitimise non-payment or late payment of the amounts due.
7.3. The scheduled delivery times shall automatically expire in case:
– NUTRISAN has not received all the necessary information, specifications and instructions from the Customer in due time;
– of amendments to the order;
– of force majeure and/or hardship, as described in Article 15.
8. Method of delivery
8.1. Unless expressly agreed otherwise, the Products will always be delivered EX WORKS (Incoterms 2020) to the delivery address specified by the Customer, as a result of which the costs for the delivery are always borne by the Customer and the risk of damage, destruction or disappearance of the Products is transferred as soon as the transport of the Products starts.
8.2. Any additional costs associated with the receipt of the Products shall always be borne by the Customer.
8.3. The manner of transport and the company used for the transport will be reasonably determined by NUTRISAN .
8.4. If the Customer refuses the order upon delivery, it will be returned to NUTRISAN. Any costs for the delivery, as well as any associated costs (such as, but not limited to, storage charges) shall be borne by the Customer.
8.5. The delivery note will be submitted to the Customer upon the delivery.
9. Visible and hidden flaws and complaints:
9.1. Upon the delivery of the Products, the Customer must immediately conduct an initial verification, including with regard to: (list serving merely as an example) quantity and weight, conformity with the delivery, visible flaws, correct location(s), etc. Under penalty of forfeiture of rights, the Customer must immediately notify NUTRISAN of any verifiable deviations in writing within 48 hours of delivery and in any case prior to using the Products.
9.2. The Customer must notify NUTRISAN of any hidden flaws in writing within one month of the date of delivery of the Products (delivery note), but in any case within 48 hours of the discovery, by fax, post or e-mail (info@nutrisan.com).
9.3. If no complaints are notified within these periods, the Customer shall be deemed to have approved and accepted the delivery.
9.4. After establishing any flaw, the Customer is obliged to immediately cease the further use of the Product in question and, furthermore, to do anything or to have anything done that is reasonably possible to prevent any (further) damage and to store the Products correctly, under penalty of inadmissibility of the complaint. The warranty or indemnification for visible and/or hidden flaws shall not apply in any circumstances whatsoever if the damage was caused by improper use or improper storage of the Product.
9.5. Under no circumstances may the Customer return the Products to NUTRISAN on the basis of this Article without the prior consent of the latter. NUTRISAN reserves the right to determine the flaws on site, together with the Customer, and to ascertain the cause thereof. NUTRISAN can in no way be held responsible for the loss of or damage to returned Products until they have been accepted by NUTRISAN in their warehouses.
9.6. Any claim of indemnification becomes invalid if the Products are processed or changed by the Customer or by third parties, or in case of unusual or extraordinary use of the Products, or of damage caused by force majeure/hardship.
9.7. The guarantees that NUTRISAN offers the Customer, at the option and discretion of NUTRISAN, remain restricted to (full or partial): (i) replacement, and/or (ii) return of the relevant Products, with crediting of the Customer’s account.
10. Payment
10.1. NUTRISAN always reserves the right to request full payment from the Customer before proceeding to carry out the order.
10.2. The delivery will in any case be suspended if the Customer, who is obliged to pay the full price in advance, does not carry out this payment in due time (unless the Customer provides a thorough reason for doing so). Moreover, NUTRISAN can consider the entire purchase or part thereof as cancelled if the aforementioned payment did not take place, even after formal notice was given, and, in addition, NUTRISAN is also entitled to compensation for the damage suffered, which is estimated as a flat rate amounting to 20 % of the price (excluding VAT), with a minimum of 100 Euro, without prejudice to its right to compensation for higher proven damage.
10.3. Without prejudice to the provisions of Article 10.2, or unless expressly agreed otherwise, NUTRISAN’s invoices are payable by the Customer in full by bank transfer within 15 calendar days following the invoice date and without discount on the invoice date.
10.4. Any protest with regard to an invoice by the Customer shall only be valid if it is submitted by registered letter within 7 days following the invoice date, stating the invoice date and number and a detailed substantiation of the protest. Such protest shall not discharge the Customer in any way of his payment obligations.
10.5. The unconditional payment of (part of) the amount of the invoice by the Customer implies the explicit acceptance of the invoice.
10.6. Partial payments by the Customer shall be accepted with all reservations and without prejudice, and shall first be allocated to the collection expenses, then to the indemnity, the interest due and finally to the outstanding principal, whereby priority is allocated to the oldest outstanding principal.
11. Consequences of late or non-payment
11.1. Any invoice that remains fully or partially unpaid by the Customer on the due date shall automatically and without prior notice be increased by a default interest of 1% per month overdue, whereby each started month shall be considered as a whole month, and, in addition, the due amount shall be increased by all NUTRISAN’s collection costs associated with the recovery of the debt, as well as by 20 % of the invoice amount, with a minimum of 100 Euro (excl. VAT), as a lump sum compensation, without prejudice to NUTRISAN’s right to claim higher compensation.
11.2. If the Customer fails to pay one or more outstanding invoices to NUTRISAN, NUTRISAN reserves the right to immediately discontinue any further deliveries and to consider any other orders as cancelled without notice, in which case the fixed damages pursuant to Article 10.2 shall become payable.
11.3. Moreover, this will entail that all other invoices shall immediately become due, even if these have not yet reached the due date, and all granted payment conditions shall become void. The same shall apply in the case of imminent bankruptcy, judicial or amicable dissolution, cessation of payment, as well as any other fact that points towards the insolvency of the Customer.
12. Electronic billing
By placing an order, the Customer expressly agrees to the use of electronic billing by NUTRISAN, unless otherwise agreed in writing between the parties.
13. Liability
13.1. With the exception of the indemnification by NUTRISAN pursuant to Article 9, the liability of NUTRISAN is always limited to the price of the Products delivered by NUTRISAN, and in any case to the mandatory liability imposed by law.
13.2. Where appropriate, the product liability of NUTRISAN, as manufacturer of the Products, shall in any case be limited to the following types of damage in the event of any damage caused by a flaw in its Product:
– Physical damage to persons (caused by any person using the Product);
– Damage caused to goods, after deduction of a franchise of 500 Euro, and insofar the goods were intended for and mainly used by the victim in his private environment, with the exception of damage caused to the defective Product itself.
Notwithstanding the foregoing, NUTRISAN shall, however, not be liable if:
– The damage was caused through the fault of the victim or a person for whom the victim is responsible;
– The damage was caused by a flaw that did not exist at the time the Product was put into circulation, or at a time it was impossible to detect the existence of the flaw.
13.3. NUTRISAN is under no circumstances whatsoever obliged to compensate for indirect damages (including, but not limited to, loss of income or damages to third parties).
13.4. Neither shall NUTRISAN be liable for defects caused directly or indirectly by an act of the Customer or a third party, regardless of whether these were caused by a fault or negligence.
13.5. With regard to the use of the Products and their effectiveness, NUTRISAN emphasises the following (including but not limited to):
– The appropriation of the Products by the Customer/end user is at the full responsibility and risk of the end user.
– The Products should always be used in accordance with the instructions for use that are delivered together with the Product. Prior to the use of the Products, the end user should therefore always be aware that the responsibility lies with him, and act with the necessary caution (with regard to the composition/ingredients of the Products, permitted quantity, combination with other products/medicines, or any medical advice that was received), as NUTRISAN does not bear any responsibility in this context. Moreover, the end user is also solely responsible to determine whether or not he is allergic to one or more ingredients contained in the Products of NUTRISAN.
– The effectiveness of the Product also depends on personal facts and circumstances, as well as the correct use, adjusted to the individual situation of the end user. NUTRISAN can in no way whatsoever guarantee the effectiveness of the Product for an end user whose personal facts and circumstances are not known to NUTRISAN. For example, NUTRISAN cannot be held liable if the end user does not have a healthy sleep, even after taking Products that facilitate a healthy sleep.
The Customer acknowledges that he alone bears the responsibility to inform his customer, who may or may not be an end user of the Products, of the above, and to at least see to it that this takes place. As a result, NUTRISAN cannot be held liable for any form of damage that arises from non-compliance with Article 13.5.
13.6. The Customer explicitly acknowledges that:
– the Products comply with Belgian regulations and/or requirements as applicable in Belgium with respect to (end)customers at the time of delivery of the Products to the Customer by NUTRISAN. NUTRISAN cannot be held liable for (i) subsequent amendments to the law of any nature whatsoever and/or (ii) regulations or requirements applicable in any other jurisdiction with respect to (end)customers whose compliance is the express responsibility of the Customer. The Customer shall indemnify NUTRISAN against any and all claims made in this respect.
– NUTRISAN’s dietary supplements are the subject of a notification of the Belgian Federal Agency for the Safety of the Food Chain (AFSCA).
14. Promotion campaigns
Promotional gifts by NUTRISAN, in any form whatsoever (including, but not limited to price reductions, discount vouchers, free shipping, etc.) should always be used according to the guidelines expressly stated in this regard. In any case, these can only relate to 1 order; they are not cumulative and are personal by nature.
15. Force majeure/hardship
15.1. Parties are not liable for any breach of its obligations that is caused by force majeure or hardship. Cases of force majeure or hardship are conventionally considered as: all circumstances that were reasonably unforeseeable at the time the Agreement was concluded and that are unavoidable, and that, on the part of NUTRISAN and/or the Customer, create the inability to carry out the Agreement, or that would make the implementation of the Agreement, financially or otherwise, harder or more difficult than normally anticipated (such as, but not limited to, war, natural disasters, fire, confiscation, delays on the part of third parties or bankruptcy of third parties with whom NUTRISAN is working, overall scarcity of raw materials or Products, shortages of personnel, strikes, organisational circumstances, pandemics and/or epidemics).
15.2. The aforementioned situations entitle NUTRISAN to apply for the revision and/or suspension of the agreement by simple written notification to the Customer, without NUTRISAN becoming liable for any damages whatsoever. If a situation of force majeure and/or hardship lasts longer than 2 months, both parties (both the party facing force majeure/hardship and the other party) have the right to terminate the agreement without being liable to pay any compensation.
16. Intellectual rights
NUTRISAN guarantees that it possesses the required licenses to offer its product range. NUTRISAN shall, however, retain all copyrights or the rights granted to the company with regard to its prepared designs, drawings, models, samples, photos and Products, as a result of which the Customer is not entitled to copy or use these Products for purposes other than those for which they are intended without the prior written consent of NUTRISAN.
17. Compensation
NUTRISAN and the Customer automatically compensate and offset as of right all currently existing and future mutual debts. In the ongoing relationship between NUTRISAN and the Customer, this means that only the balance of the largest debt will remain after the above-mentioned automatic offsetting. This offsetting of debt will in any case be opposable to the receiver and the other concurrent creditors, who will therefore not be able to oppose the offsetting applied by the parties.
18. Confidentiality
18.1. Both parties and their staff and employees – for which the parties make every effort – undertake not to disclose, distribute or use any confidential information concerning the other party and the execution of the agreement between the parties to third parties without the express written consent of the other party.
19. Privacy
19.1. The processing of personal data by NUTRISAN relating to a (potential) Customer shall take place in accordance with the provisions of NUTRISAN’s privacy statement, which can be consult on its website. In this context, NUTRISAN acts as data controller. The privacy statement contains, among other things, information about the personal data NUTRISAN collects, as well as how NUTRISAN uses and processes this data. By purchasing the Products or entering into an agreement with NUTRISAN, the Customer acknowledges having read and accepted the privacy statement.
20. Choice of jurisdiction and competent courts
20.1. Belgian law shall apply.
20.2. Disputes are subject to the exclusive jurisdiction of the courts of the district where NUTRISAN has its registered office, unless NUTRISAN expressly waives this.
21. Language
21.1. Unless explicitly agreed otherwise, the Customer acknowledges that the language of these terms and conditions also constitutes the working language for all commercial transactions with NUTRISAN.
21.2. The original language of these terms and conditions is Dutch. Any translations or documents drawn up in a different language shall merely constitute a bonus for the benefit of the Customer. In the case of any inconsistencies, the Dutch version will always prevail.